Effective Date: June 1, 2025
Welcome to www.koh-kong.com, the official website of Koh Kong Guide — a locally based, editorially managed project operated by a multicultural team of Khmer professionals and long-settled expats. With deep roots in Koh Kong province and over a decade of collective experience in global tourism, hospitality, and real estate, we are committed to promoting sustainable travel, responsible investment, and genuine cultural connection in Cambodia’s wild southwest.
This Privacy Policy outlines how we collect, use, protect, and share your personal information. We believe in transparency and ethical data practices that respect your privacy while supporting our mission to connect international visitors with local services and businesses in Koh Kong.
Who we are
• Project Name: Koh Kong Guide (DBA)
• Team: Self-employed foreign and Khmer professionals operating collaboratively from across Koh Kong Province
• Privacy Contact Email: team@koh-kong.com
The Information We Collect
Directly Provided Data: Names, contact details, booking and inquiry information, business submissions, account registrations, and user comments.
Automatically Collected Data: IP addresses, browser metadata, device identifiers, cookies, and general usage data.
Transactional Data: Payment and service data processed via third-party platforms (we do not store sensitive payment details ourselves).
Tools & Hosting — Data Processing
Our website is hosted via EasyWP (a service by Namecheap, USA), and most data is stored on U.S.-based servers under standard international safeguards. We use third-party tools to help deliver and optimize our services:
• Jetpack for performance, analytics, and security
• Yoast SEO for search visibility
• Google Analytics for understanding user behavior
• Facebook Pixel (pending full implementation) for campaign tracking
• Mailchimp (not yet active) for future email communication
• Complianz for cookie management and user consent
These tools may store or process anonymized or user-provided data, strictly within their own privacy frameworks and legal compliance obligations.
How We Use Your Data
We use your information to:
• Provide tourism and real estate services (e.g. booking, listing, inquiry handling)
• Improve website functionality and optimize user experience
• Communicate updates, offers, or helpful information (with your consent)
• Analyze site usage and improve our content
• Track affiliate engagement and embedded video performance
• Fulfill legal or operational requirements
Embedded Affiliate Disclosure
We participate in affiliate programs such as Booking.com and Agoda (via CJ Affiliate). If you click on our links and make bookings or purchases, we may earn a commission—at no additional cost to you. These links help fund our operations while promoting trusted services. We also embed YouTube content and tracking pixels to evaluate engagement and affiliate performance transparently.
Legal Basis for Processing
We process your personal data based on:
• Consent (for marketing, analytics, non-essential cookies)
• Legitimate interests (e.g. running our multilingual, cross-platform services)
• Contractual necessity (responding to inquiries, handling listings or bookings)
• Legal obligation (e.g. accounting, dispute resolution, compliance with local regulations)
Data Sharing & Disclosure
We share your data only when necessary, and never sell it. Examples include:
• Hosting, analytics, or marketing service providers
• Local service providers and tour operators to fulfill bookings
• Third-party affiliate programs to track activity
• Public authorities if legally required
• Successors if we restructure or transfer the project
Data Retention & International Transfers
We retain your personal data only as long as needed for the stated purposes. Data may be stored outside Cambodia (primarily in the U.S. via Namecheap/EasyWP, and affiliated third-party platforms), using legally compliant safeguards such as Standard Contractual Clauses (SCCs) or similar protection frameworks.
Your Rights
Depending on your jurisdiction, you may have the right to:
• Request access to your personal data
• Correct or delete your data
• Withdraw consent or object to processing
• Request data portability
To exercise any of these rights, contact team@koh-kong.com.
Cookies & Consent
Our website uses cookies to optimize performance and personalization. Through the Complianz plugin, we:
• Display cookie consent banners
• Categorize cookies (essential, functional, marketing, analytics)
• Allow opt-in or opt-out via preferences panel
• Log consent choices transparently
You can adjust or withdraw consent at any time using the banner or browser settings.
Account Registration & User-Generated Content
Users can create accounts to submit real estate listings, comment on posts, or list businesses. Public usernames and provided contact info may be visible. All submissions are moderated and subject to our Terms of Service.
Children’s Privacy
Our services are not directed to children under 16, and we do not knowingly collect data from minors. If such data is submitted inadvertently, we will delete it upon request.
Security
We take security seriously and employ SSL encryption, site backups, access control, and regular updates. However, no system is 100% secure — please use strong passwords and notify us if you suspect unauthorized access.
Updates to This Policy
We may update this policy periodically. All changes will be posted here with an updated Effective Date.
Contact Us
For privacy questions or concerns:
📍 Based in Koh Kong Province, Cambodia
🌐 Contact links: WhatsApp, Telegram, Line, WeChat (via our Contact page)